Trade execution policies:

All transfer and excursion services operated by DESERT VERDE EXPEDICIONES are carried out in compliance with the Sanitary Protocols requested by SERNATUR for the prevention of COVID-19 contagion. We have the SERNATUR Tourism Trust Seal.

Important: The use of a personal protection mask is the responsibility of each tourist and person who has booked a service with us. However, our company will provide a mask in case of emergency. As well as our vehicle logistics will have alcohol gel at the need of the passengers.

Cancellation and No Show policies:

• Cancellations or annulments are allowed up to 48 hours before the Transfer with a 100% refund, that is, without charge.
• From 47 to 24 hours prior to the date of the Tour, you will have to pay 50% of the service or re-schedule the date of the service in accordance and coordination with the Tour operator (Desierto Verde Expediciones).
• Any cancellation within or less than the same 24 hours of the tour date or even if the client does not show up within the agreed time for the tour departure, 100% of the service will be charged.
• All these regulations are subject to exception, if the cancellation of the service responds to a setback in the Phases of the “Step by Step prevention of Covid-19” in the city of origin or in the city of destination.

Return and refunds by Desert Verde Expeditions:

In the event that the service cannot be developed by us due to force majeure factors, a full refund of the money paid to our company will be made, via transfer within 48 hours after the date the service was canceled.

In the event that, during the operation of the tour, an unforeseen situation arises that prevents us from the normal development of the same, such as climatic problems, an accident on the route or others, which is beyond our responsibility, a refund or return of 50 % of what is paid for the service, since all the services associated with the development of our excursions are previously contracted with our suppliers (food services, vehicle rental, fuel, lodging and other operating expenses).

In the event of an accident and/or incident occurring during the execution of a tour or transfer, the company DESIERTO VERDE EXPEDICIONES will initiate an investigation process, within a period of 15 business days, to determine the causes and pertinent responsibilities. Together with the respective compensations and/or corresponding refunds in the case that warrants it.

CHILD Policy (Children and Infants):

• It will be considered within the range of Children between 04 and 12 years old, whose rate is stipulated in each tour description on our page.
• Infants up to 03 years old are released for transfers from the airport to the city of Iquique and vice versa.

• Infants up to 03 years old are released for transfers from the airport to the city of Iquique and vice versa.

Security:

• In Tours that include infants, a special infant seat must be included as a mandatory safety measure. Which can be provided by the parents themselves or contracted to our company.
• Kangaroos will also be accepted as a security measure.             

• The Altiplanic Tours that go from the coast (Iquique) to the foothills, are not suitable for infants under 04 years of age, for which they cannot be admitted. Only in half-day and full-day tours, with a maximum of 11 hours-

• For the activity of the “Paragliding Flight” Experience, children up to 09 years old will not be able to fly according to the “paragliding regulations of Chile”.

General recommendations:

Important:

The highlands excursions are carried out at an average height between 3,500 and 5,000 meters above sea level. Therefore, they are not recommended for people with the following health problems:

• People with chronic heart and/or lung diseases, such as angina pectoris, cardiac arrhythmias, chronic bronchitis, severe asthma and emphysema.
• People with blood coagulation problems without adequate treatment or who have suffered a thrombosis.

It should be noted, in case of presenting a history of any of these health conditions and not having informed, any manifestation on the route will be under the full responsibility of the tourist.

Finally, due to the climatic conditions of the Atacama Desert, it is recommended for each tour to use or bring:

• Sunscreen.
• Sunglasses.
• Hat or jockey.
• Light clothes.
• Comfortable or sports shoes.
• Jacket or coat for the high plateau cold or for the return of the tour.
• 01 bottle of bottled water.
  Bathing suit (in case the tour includes hot springs).
• Photographic machine to capture memories of the trip.

It is recommended before any full-day excursion, to have eaten lightly the night before and not to have consumed alcohol, in order to have a refreshing rest before the trip and not suffer bodily discomfort during the trip.

FREQUENT QUESTIONS

• How can I make a reservation online?

1. Add the tour or service you want to book to the shopping cart. Once you have identified the tour or service you want to book, you must go to the calendar and book the date you want to book it, and then the corresponding number of people. Obviously you can add to the shopping cart, how many tours or experiences you want to live.
2. Complete your reservation information. Once in the shopping cart, you will be able to verify that all the services are added on the correct dates. Then you must complete the data of those who will perform the services (name, surname, nationality, contact number, etc.). And if necessary, information on accommodation and flights.
3. Pay your reservation online. Once you have selected the payment method, you will be redirected to the corresponding payment site. After completing the payment, you will return to our site, where you will find a summary of your purchase. Likewise, we will send you the confirmation email with all the details of the service and a voucher with the details of your itinerary.

• How far in advance should I book a tour or experience?

In the case of tours or experiences, we receive online reservations at least 72 hours in advance. Since we will leave in our system a block of 03 days before any date that you want to reserve for these purposes.

However, for Overlands Routes, these must be reserved weeks or even months in advance, since they are services which constitute several days of operation for which we must reserve accommodations in Andean hotels and restaurant reservations. Therefore, they do not have the shopping cart service in their online reservation, they only have to write to us in our message system or to our reservation emails.

• How can I know the availability of a service?

For each tour or experience you will find a calendar, which indicates the dates on which you can perform the service. However, the departure of a tour on a specific date and time may be subject to modifications, such as the tour operator (us) managing to attract the minimum number of passengers necessary to allow us to operate the service, in the event of a regular tour (shared ). To know the availability of a tour date and its schedule, write to us on Whatsapp: +56 998850310 or to the corporate emails:

reservas@dsvexpediciones.cl  o  reservas@desiertoverdexpediciones.cl     

• Does it cost anything to cancel or change the date of a tour?

Our company allows by internal policy, the cancellation or cancellation of a service, up to 48 hours in advance, without any charge, that is, we make the money back.

Besides, if we receive said cancellation of the service, between 47 to 24 hours prior to the date of execution of the tour, we will allow ourselves to charge 50% of the service, and we will refund the 50% balance.

Likewise, any annulment or cancellation of a service within the same 24 hours of the date of the tour, or if the client (tourist) does not show up within the agreed pick-up time from his hotel or lodging place, will obviously proceed to charge 100% of the service, that is, No show.

All of the above will have a turn of flexibility in case the client wants or needs to change the date of their service, that is, reschedule. Which will not have any additional cost and the payment received will be kept respecting the new reservation date, as long as this change of date is informed prior to 48 hours before the service, that is, at least 02 days in advance.

All these regulations would be invalid, in case the reason is a setback in the Phases of the national plan “Step by Step” for Covid-19 prevention, either in the city of origin or destination city. In this case we will proceed to refund the money or reschedule according to the client’s intention.

• What happens in the event that a tour or experience is suspended for weather reasons?

Our company may suspend or modify the departure of a tour or excursion, the days prior to it or during its execution, due to climatic conditions or force majeure as a result of natural disasters, social or political demonstrations, accidents on the route, closure unplanned national parks or site museums, and others. In the event of any suspension of this type, we will refund the payment of their tour to the clients (tourists) or, depending on the possibilities of the case, the activities will be rescheduled.

• Do all tours or experiences include pick-up from a hotel or place of lodging?

In the description of each tour or experience it is indicated if the pick-up from the hotel or place of lodging is included. However, as long as the place of lodging is within the urban radius of the city from where the excursion starts, the pick-up from the hotel will be included. In the case of not being, the service will begin at a meeting point, which will be indicated by our executives at the time of responding or confirming the reservation, through our confirmation email.

• How can I know if the reserved services are confirmed or are subject to confirmation?

Although all the services you have reserved through our shopping cart have automatic confirmation, you must receive a corporate confirmation email from our reservation team, which will be issued shortly once we have received your reservation. For which you will receive a reservation confirmation email with the itinerary of the requested service. In the event that the reserved service is still subject to confirmation, you will receive an informative email regarding the status of the reservation as subject to confirmation, which we will proceed to confirm as soon as possible. Always generating a written, virtual or telephone contact with the client. Delivering the security of feeling accompanied and advised in your travel adventure or experience.